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How to Respond if a NJ BME Complaint Comes Your Way

How to Respond if a NJ BME Complaint Comes Your Way
10/7/2015

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A patient complaint filed with the NJ Board of Medical Examiners (NJ BME) not only jeopardizes your reputation, it can also result in a modification to your license, additional education, and/or possible fines following a hearing. That’s why it’s important to act immediately when receiving a letter from the NJ BME!

Tips for handling a patient complaint filed with the NJ Board of Medical Examiners:
 
  • Do NOT contact the patient or family member who has filed the complaint.
  • It is NOT suggested to contact the NJ Board of Medical Examiners directly. You will need assistance in drafting a response.
  • Do secure the patient’s medical record. If it’s a hard copy record, remove it from circulation and lock it in a secure location so it does not become misplaced.
  • Do contact Conventus immediately. The Practice Advice Hotline is available 24/7/365 to all Conventus members. A clinically knowledgeable expert will assist you.

Your Conventus policy provides up to $25,000 in attorney defense fees for Board complaints. Therefore, an experienced attorney will be assigned to help you respond and represent your interests.

Interested in learning best practices in patient satisfaction? Becoming a Conventus member gives you full access to resources that can help you strengthen relationships with patients.

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